Common questions about our locksmith services
We’ve collected the top questions we hear from customers, and here are the answers.
Can you make a new car key if I lost mine and don’t have a spare?
Yes! We specialize in car key replacement without the original. We can cut and program new keys or fobs for most makes and models — right at your location.
What areas do you service?
We’re based in Columbus and serve over 30+ surrounding areas, including Westerville, Dublin, Gahanna, Hilliard, New Albany, Grove City, Delaware, and more.
Is it better to rekey or replace my locks?
If your existing locks are in good shape, rekeying is faster and more affordable. It changes the key that works with the lock without replacing the hardware — perfect after a move, tenant change, or lost key.
Do you install smart locks or digital keypads?
Yes, we install and configure keyless entry systems for homes and businesses. We can also walk you through how to use your new smart lock for maximum security and convenience.
Do you program smart keys and key fobs on-site?
Absolutely. We program push-to-start keys, remotes, and smart fobs from our mobile locksmith van. It’s usually cheaper and faster than going to the dealership.
How fast can you get to me in an emergency?
We respond as quickly as possible, with emergency locksmiths ready to help nearby. Whether you’re locked out of your home, car, or business, we offer fast, reliable emergency services 7 days a week.
Are you insured?
Yes! First Mobile Services is fully insured. All of our technicians are background-checked, trained, and experienced in residential, automotive, and commercial locksmith work.
Can smart locks be rekeyed like regular locks?
Some can, but not all. Brands like Schlage and Kwikset often have rekeyable cylinders, while others rely entirely on digital credentials. We’ll help you choose smart locks that fit your lifestyle and give you flexibility if access needs to change.
Can you unlock my car without damaging anything?
Yes! We use professional lockout tools and non-destructive methods. We unlock vehicles daily without scratching paint, breaking glass, or harming your locks.
Can you come to my home, office, or parking lot?
Absolutely. We’re fully mobile and we come to wherever your car is parked: driveways, garages, workplaces, roadside locations, and more.
What if my car has a smart lock or push-button start?
We service modern vehicles with smart locking systems, too. Whether your fob is dead or the lock won’t respond, we’ll troubleshoot the issue on-site.
How long does it take to repair or replace a car lock?
Car lock repairs and replacements are usually quick. Our technicians work efficiently and aim to complete the job in one visit without compromising on quality. We always strive for same-day service whenever possible.
Do you work with high-security or advanced vehicle systems?
Yes, we do. We service vehicles with advanced anti-theft systems, smart keys, encrypted transponders, and laser-cut key technology. This includes higher-end models from brands like BMW, Audi, Mercedes-Benz, Lexus, and others. Our technicians use dealership-grade tools to safely program and service complex vehicle security systems without damage or errors.
Can you replace a car key or fob even if I bought it online?
Yes! If you’ve purchased a replacement key or fob online, we can often program it for you on-site. We’ll test it for compatibility and sync it to your vehicle’s system. Just be aware that some aftermarket keys may not work with certain models, but we’ll let you know upfront and can offer an alternative if needed.
Can you rekey all the locks in our office building?
Absolutely. We can rekey any or all locks across your building, match them to a single master key system, or assign different access levels for staff. Rekeying is a fast, secure, and cost-effective solution after staffing changes or key loss.
Can you help us set up an access control system?
Yes, we install and configure full access control systems including keypads, proximity readers, smart locks, and remote access setups. These are perfect for multi-user properties and businesses needing layered access levels.
What’s the difference between rekeying and replacing a lock?
Rekeying changes the pins inside the existing lock so old keys no longer work, it’s ideal when the hardware is in good shape. Lock replacement involves removing and installing new lock hardware, often used for upgrades or damaged systems.
Can you unlock a locked file cabinet or storage room?
Yes. We can unlock, repair, or replace locks on file cabinets, storage areas, server rooms, and other restricted access zones. We also rekey and duplicate keys as needed.
How secure are keypad and smart lock systems for commercial use?
Very secure. When installed and configured properly, smart locks and keypads offer excellent protection, audit trails, and the convenience of keyless entry. We only use trusted commercial-grade hardware with encrypted connections.
How often should commercial locks be replaced or serviced?
We recommend evaluating your locks annually and replacing them every 5–7 years or sooner if you notice wear, security risks, or after staff turnover. Regular maintenance ensures lasting protection.
Do you offer 24/7 emergency locksmith services?
We currently provide emergency locksmith services 7 days a week with extended hours. We aim to respond to urgent lockouts, break-ins, and security needs as quickly as possible.
Do you handle break-in repairs or security reinforcement?
Yes, we offer emergency lock repair and replacement after break-ins. We can reinforce weak points, upgrade your locks, and help you feel safe again.
Can you unlock my car if I’ve locked my keys inside?
Yes! We specialize in fast, non-destructive car lockout service for all makes and models — including keyless entry and push-to-start systems. No towing required.
Can you help if my key broke off in the lock?
Absolutely. We offer broken key extraction and emergency lock repair. If the lock was damaged, we can replace it immediately and cut a new key on-site.
I’ve been locked out of my house. What should I do?
Stay calm and give us a call. Our mobile locksmiths will come to your location, verify your identity, and get you back inside quickly. We can also rekey or duplicate your keys while on-site if needed.
Do I need to provide proof of ownership during a lockout?
Yes. For your safety and security, our technicians may request ID or some form of verification that you are authorized to access the property, vehicle, or premises before unlocking.
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